File sharing,chatting, key stroke notification sounds good. Access between computers can be made with and with out passwors, so its a completely secured to prevent unauthorized access, using OS login crednetials security feature is also optional and secured. VNC connects other computers to perform a task remotely, they can be connected on lan via a local server and also can be configured on internet using VNC's server, So viewer and service both are seprate. Finally it is meeting our expectation with some our additional work. it is good for IT users to support whereas we also used for our outdoor job peopls aswell from home support to avoid data sharing and other security matters. We set a sperate system to boot a PC via mobile, it was not pre builtin in it. Remotely access for PCs do save travelling and incoporate work from home, it saves costs as well for travelling and office expenditures. Maybe a wizard to help the user understand in plain english what is happening and then tell you could be better. Sometimes a firewall rule or a VPN is blocking your customer to share a connection with you, making it harder to get in touch and solve any problem. ![]() You can use it to help your customers when they need to share their screens and show you a problem which is hard to explain, but easy to show. It is easy to install and get it running. I like it because it is very easy to use, you don't need much configuration to get it working. Now that we are living in this pandemic hard time, any remote task is even more valuable. It is also handy when I need help from the IT team, to activate a product or solve any computer problem without the need to go in site. It improves my ability to help customers when I'm working at my company's helpdesk because sometimes the user cannot explain exactly what is happening, so when you connect to their computer and see what they are doing, you can get the whole picture.
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